Returns and Exchanges
We will happily accept unworn, unwashed, and unaltered item/s in original condition with original tags attached for a return within 14 days after date of delivery. All item/s will undergo a detailed inspection once received. If the returned item/s do not meet our outlined standards for return, the item/s will be returned to the customers original shipping address. Please note any garment that appears to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains, deodorant stains and/or garments that smell of perfume. Doyenne reserves the right to deny a refund on returned merchandise if item/s do not meet requirements outlined.
If you have met the above criteria and would like to return your item/s please follow the below steps:
Please email firstname.lastname@example.org with RETURNS in the subject line including:
NOTE: We currently cannot accept returns or exchanges on international orders. During promotional periods, items purchased using a discount or promotional code are eligible for exchange or store credit only, depending on the item. Items on sale are FINAL SALE and cannot be returned.
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item.
All garments are carefully hand inspected before being shipped out to ensure quality standards. However, mistakes do happen! If you find an error with you garment please email us as soon as possible with images of the error so we can remedy it immediately.